Terms & Conditions
Who we are:
Our company name and address is:
IDentiTag (a division of IDentiTech Pty Ltd),
296 Darebin Road,
Fairfield,
Victoria 3078,
Australia
ABN: 52 050 392 761
Our products:
We offer personalised US Army style dog tags, in a variety of colours. Our product description pages set out the full range of options.
Our prices:
Our quoted prices include GST. When ordering through the Tag Builder page, the cost of your order is calculated on the fly, according to the options you select. The final cost of your tags will be clearly shown before you add them to your shopping cart. Please note that your credit card statement will be shown as billed in Australian Dollars, unless otherwise specified, and with the biller name IDentiTech Pty Ltd
Delivery costs are calculated according to the customer’s location and added before the order confirmation. Our web site prices may change from time to time. The price shown upon checkout is final.
Payment:
Payment can be made by visa or master card debit/credit card.
All pricing shown is in Australian Dollars (AUD) unless otherwise stated.
Delivery:
Your dog tags will be sent by Australia Post for Australia, New Zealand and overseas orders. Unless we have any questions, your order will generally be despatched within one working day.
In order to keep costs down, we are unable to offer any tracking or signed-for delivery, unless previously agreed prior to the order and payment.
We will follow up lost delivery queries if your tags have not arrived after two weeks.
Availability:
In the event of any item being unavailable we will contact you to advise you of the estimated delivery. You also have the right to cancel or to receive an equivalent substitute (e.g. different colour).
Personalised products - changes and errors:
Your shopping cart will show the text you have typed for your tags. Once you confirm the order, it is your responsibility to verify all details and spelling are correct as IDentiTag cannot be held responsible for any errors once the order has been placed and the tags produced. Mistakes can sometimes be corrected prior to production at our discretion.
Cancellation:
You have the right to cancel your order and receive a full refund at any point before personalisation or dispatch, whichever comes first. When you have received the despatch confirmation email, you may no longer cancel the order. To request an order cancellation, click here to email us.
Returns:
If there is an error in the embossing, please let us know. We will check against the original order and will in the event of an error made by our machine, will send replacements at no charge. We will also issue free of charge replacements if we have sent the wrong colour of tags, chains or silencers. In the event of errors, please contact us by email info@identitag.com.au or phone +61 3 9481 2376.
Please note that you are responsible to ensure that the information provided is correct at the time of order. Please contact us by email before returning tags.
